Shipping Policy

Thank you for shopping with Velio! We strive to process and deliver every order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 2–3 business days. Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information (when available).

Shipping Times

Domestic Shipping

Estimated delivery time: 7–10 business days

International Shipping

Estimated delivery time: 10–15 business days

Please note that these delivery times are estimates and may vary due to carrier operations, customs processing, weather conditions, holidays, or other unforeseen circumstances.

Tracking Your Order

After your order has been shipped, you'll receive a tracking number by email so you can monitor your shipment's progress.

Shipping Delays

While we work hard to ensure orders arrive within the estimated delivery window, occasional delays may occur. If your order is taking longer than expected, please contact our support team, and we'll be happy to assist you.

Contact Us

If you have any questions about your order or shipping, please contact us at support@veliobike.com. We aim to respond to all inquiries as quickly as possible.